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Customer Relations Representative - State Farm Agent Team Member

Full Time in Scottsboro, AL

  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
As a customer care representative you will be the first point of contact for our customers. Helping them with their needs, answering questions, and creating a great customer experience is vital to our agency. People will not always remember what you said, but they will remember how you made them feel.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
  • Answering phones, and responding to emails and texts from customers
  • Processing payments, and taking the payments to the banks
  • Receiving and help processing claims for customers when they occur
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Thrives in a team environment
  • Ability to multi task
  • Detail oriented
  • Positive contagious attitude that makes people smile
  • Must be licensed or the ability to obtain a Property and Casualty License
  • Salary plus Bonuses
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Retirment contributions
  • Valuable career-building experience
Compensation $35,000.00 - $45,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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